The licensed company
Papaya Ltd
The licensed company: an Electronic Money Institution authorised by the MFSA in Malta, registration number C 55146. It issues the accounts and cards and is the party to your agreement
Safety information
Papaya Scam Warnings:
Check It Is Really Us
Fake offers, emails and calls are using the Papaya and Blackcat names. Papaya does not offer deposits, investment products, brokerage or crypto services, so anyone offering them in our name is not us
How to verify it is really us
Three steps, about 60 seconds
- 1step
Open the MFSA Financial Services Register and search for “Papaya”
- 2step
Open the PAPAYA LTD entry and compare its Website field with your address bar
- 3step
Bookmark the genuine site and always come back through that bookmark
Details to compare
PAPAYA LTD
- Website
- papaya.eu
- Registration number
- C 55146
- LEI
- 549300AOLMEKXO0DSU51
- Registered address
- 31 Sliema Road, Gzira GZR 1637, Malta
What we will never do
Any one of these requests means you are dealing with a scammer
Ask for a code
We never ask for your password, PIN, card security code, or a code from an SMS or the app
Ask for remote access
We never ask you to install AnyDesk, TeamViewer or similar software
Ask you to move your money
We never ask you to transfer funds to a “safe account”
Contact you first with an offer
We never cold-call you, message you privately on WhatsApp, Telegram or social media, or send “investment plans” promising returns
Already sent money or shared your details?
Act now, in this order
- 1step
Contact your bank or payment provider and ask them to recall or block the payment. The sooner, the better
- 2step
Report it to the police in your country
- 3step
Email complaints@papaya.eu and info@papaya.eu
- 4step
Ignore “lawyers” or “recovery services” that promise to get your money back
Papaya and Blackcat: who is who
Check us in the register
The consumer brand
Blackcat
The consumer brand: the payment app and card that run on Papaya’s infrastructure. Same company, different name on the front
Our official websites and email addresses
- Papaya website
- papaya.eu
- Blackcat website
- blackcat.app
- Blackcat help centre
- help.blackcat.app
- Blackcat account opening
- get.blackcat.app
- Blackcat app download links
- bcat.me
- Papaya email
- complaints@papaya.euinfo@papaya.eu
- Blackcat email
- support@blackcat.app
Genuine emails come only from @papaya.eu and @blackcat.app. Any other domain is not ours, however similar it looks
Where you can and cannot find us
Where we are
- @blackcat__app
- blackcat-official
- Phone
- +356 2015 5500Monday to Friday, 09:30–17:30 CET
- Address
- Papaya Ltd, 31 Sliema Road, Gzira GZR 1637, Malta
Where we are not
- WhatsApp, Telegram, Signal, Viber or Discord
- Direct messages on social media
- Personal “account managers”, “investment advisers” or “security officers”
If someone contacts you there in our name, it is not us
How fakes look real
Real name, fake contacts
Scammers copy our name and licence number but swap the phone and email. Find our website in the register and use the contacts listed there
One character off
With a Cyrillic “а” instead of the Latin one, “papaya.eu” looks identical but leads somewhere else
The padlock proves nothing
It means the connection is encrypted, not that the site is ours. Fake sites have certificates too
Anything can be faked
Social accounts, map listings, search ads and emails. Trust the register and your own bookmark
Frequently asked questions
Yes. It is the website of Papaya Ltd, an Electronic Money Institution licensed by the MFSA under registration number C 55146. You can confirm this in the MFSA Financial Services Register
Seen a fake using our name?
Send us the link or a screenshot. Reports help take fake sites and accounts down before they reach the next person